1win Rules and Regulations in New Zealand

These Terms and Conditions govern your use of the official 1win website and mobile application in New Zealand. By accessing the services, you agree to the legal rules set out here and any policies referenced. Under New Zealand law, using offshore online betting services is generally allowed, but operators cannot advertise locally and you must be 18 or over. 1win operates cross‑border and is not licensed in New Zealand; your use must comply with both these Terms and the laws of your location.

General Terms

  • Agreement and scope
    • By proceeding with registration, maintaining an account, placing a bet, or using any 1win services, you confirm that you have read and accept these Terms and Conditions, the Privacy Policy, the Responsible Gambling policy, and any game‑ or bonus‑specific rules.
    • These Terms form a binding agreement between you and the 1win operating entity identified in your account records and applicable receipts.
  • Eligibility and user requirements
    • You must be at least 18 years old. Under‑18 use is prohibited.
    • You are responsible for ensuring that betting is legal in your location and that you are allowed to use offshore services under local law.
    • Only one account per person is permitted. Accounts are personal and must not be shared or transferred.
    • You must provide accurate information during registration and verification, and keep details up to date.
  • Changes to Terms
    • 1win may modify these Terms to reflect regulatory, technical, or operational changes. Updated Terms take effect when posted on the site or app.
    • Continued use of the services after changes means you accept the updated Terms. You should regularly read this page.
  • Proper platform use
    • Use the services for personal entertainment only; commercial or professional use, syndicate activity, or automated betting tools are not allowed.
    • Prohibited conduct includes multi‑accounting, collusion, fraudulent chargebacks, arbitrage abuse reliant on palpable errors, and bonus misuse.
    • 1win may refuse, suspend, or close accounts and void bets where rules are breached or integrity risks are identified.
  • Content and intellectual property
    • All content, odds feeds, trademarks, software, and data are protected by intellectual property laws. You may use content for personal, lawful purposes only.
    • Copying, scraping, or redistributing content or event data without consent is prohibited.
  • Availability and liability
    • Services may be interrupted by maintenance, network issues, or third‑party failures. Bets pending during outages may be settled per official results and market rules.
    • To the extent permitted by law, 1win is not liable for indirect or consequential losses, loss of profits, or losses arising from your failure to keep credentials secure.
    • Nothing in these Terms limits non‑excludable statutory rights under applicable law.

General Betting Rules

  • Who can place bets
    • Only verified customers aged 18+ using their own account and funds may place bets.
    • You must be physically located where betting is allowed and must not be self‑excluded.
  • Bet placement and acceptance
    • A bet is accepted when a confirmation ID appears in your bet history. Until that point, odds and availability may change.
    • For in‑play betting, delays and data latencies may apply. Markets may suspend at any time.
    • 1win can refuse or limit any bet, set maximum payout levels per market or account, and correct obvious pricing or settlement errors.
  • Minimum and maximum stakes
    • Minimum and maximum amounts for any bet are displayed on the betslip or market page. Limits may vary by sport, competition, event, market, or customer risk profile.
  • Odds, results, and settlement
    • Bets settle based on the official result declared by the relevant governing body at the time of settlement. Subsequent changes (e.g., disciplinary decisions) do not typically alter settlement unless market rules state otherwise.
    • If an event is postponed, abandoned, or relocated, settlement follows the market‑specific rules shown on the event page.
    • Dead‑heat rules, rule‑4 deductions, tie rules, and push outcomes apply where relevant, as described in market rules.
  • Cancellations, voids, and palpable errors
    • Bets may be voided if placed after the known outcome, after market closure, during a technical error, or under a palpable error where odds or lines were materially incorrect.
    • If a leg of a multiple bet is void, that leg is settled at odds of 1.00 and the remainder stands.
  • Restrictions
    • Use of bots or scripts, price exploitation across exchanges, or acting for a third party is prohibited.
    • Bonus funds are subject to bonus terms, including wagering requirements and restrictions on certain bets or markets.
  • Your responsibilities
    • Check your bet details before confirming. It is your responsibility to read market rules, odds format, and settlement conditions.

Payment Rules

  • Deposits
    • Funding methods available in New Zealand are listed in your account cashier and may include payment cards, bank transfers, e‑wallets, or other services, subject to availability.
    • Use only payment instruments held in your name. Third‑party payments are not allowed.
    • Minimum and maximum deposit limits, along with any fees from payment providers, are shown at the point of transaction.
    • Deposits are credited when confirmed by the payment provider; delays can occur due to bank or network processing.
  • Withdrawals
    • 1win may require identity verification and, where appropriate, proof of address or source of funds before approving withdrawals.
    • Where possible, withdrawals are returned to the original funding method. Alternative methods may be used when a return is not available.
    • Minimum and maximum withdrawal amounts, processing windows, and any fees are disclosed in the cashier before submission. Timeframes can vary by method and verification status.
    • Pending withdrawals can be cancelled by you in the cashier until processing starts. 1win may cancel or pause a withdrawal if account checks are incomplete, a policy breach is suspected, or incorrect details are provided.
  • Transaction monitoring and limits
    • 1win applies daily, weekly, or monthly limits for deposits and withdrawals for security and compliance.
    • Deposited funds or bonuses may be subject to wagering requirements before withdrawal. Any bonus rules are set out in the relevant bonus terms.
  • Anti‑fraud and chargebacks
    • Suspected fraud, payment reversals, or misuse of the payment ecosystem can lead to account restrictions, bet voiding, recovery of costs, and reporting to relevant authorities.

Responsible Gambling

  • Our approach
    • Gambling should be entertaining. You should bet only what you can afford to lose and maintain control over time and money spent.
  • Control tools
    • Deposit, loss, and wager limits that you can set in your account.
    • Session reminders and reality checks to monitor betting duration.
    • Time‑outs (short cooling‑off periods) and self‑exclusion for longer breaks.
    • Access to your betting history to review bets, bonuses, and outcomes.
  • Self‑exclusion
    • You can request temporary or permanent self‑exclusion via account settings or customer support. During exclusion, new registration attempts and bets are not allowed.
  • Independent help in New Zealand
    • Gambling Helpline Aotearoa: 0800 654 655, text 8006, gamblinghelpline.co.nz
    • Problem Gambling Foundation (PGF) Services: 0800 664 262, pgf.nz
    • Choice Not Chance (information and tools): choicenotchance.org.nz
    • Department of Internal Affairs information: dia.govt.nz (search “Gambling Act 2003”)
  • Practical guidance
    • Read all bonus terms before opting in.
    • Avoid betting when tired, stressed, or under the influence.
    • Do not chase losses; set a limit and stop when you reach it.

Anti-Money Laundering

  • Legal obligations and framework
    • 1win applies anti‑money laundering and counter‑terrorism financing controls consistent with international standards. While the New Zealand AML/CFT Act 2009 regulates New Zealand entities, we apply equivalent measures to NZ customers to protect the integrity of services.
  • Know Your Customer (KYC)
    • Verification may include government‑issued ID, proof of address, payment method ownership, and, where needed, source‑of‑funds or source‑of‑wealth documents.
    • Verification can be required at registration, before payments, or at any time during account use.
  • Monitoring and detection
    • Transactions and betting patterns are monitored for unusual activity, rapid deposit‑withdraw cycles, third‑party payments, or behaviour inconsistent with profile information.
    • 1win may request additional information, pause transactions, or freeze balances while reviews are conducted.
  • Consequences of breaches
    • Failure to complete KYC or provide requested documents can result in limits, suspension, or account closure.
    • Where suspicious activity is identified, funds may be frozen and reports may be made to competent authorities in applicable jurisdictions. Bets may be voided if tainted by financial crime risk.

Privacy Policy

  • Data we collect
    • Identification data: name, date of birth, nationality.
    • Contact details: address, email, phone.
    • Account data: registration details, preferences, responsible gambling settings, transaction history, bets, bonuses, and support interactions.
    • Technical data: device identifiers, IP address, browser type, cookies, general location data, security logs.
    • Verification and compliance data: ID documents, proof of address, payment ownership, source‑of‑funds information.
  • How we use data
    • To create and manage your account, process payments, and provide betting services.
    • To verify identity, meet legal obligations, prevent fraud, and enforce rights.
    • To manage odds, markets, and event integrity, and to resolve disputes.
    • To provide customer support and service communications.
    • For marketing only where permitted by law and your preferences; you can opt out at any time.
  • Sharing and international transfers
    • Data may be shared with group companies, payment processors, KYC/AML providers, sportsbooks/casinos, data suppliers, and regulators where legally required.
    • If data is transferred internationally, safeguards such as contractual protections are applied.
  • Retention
    • Records are retained only as long as necessary for the purposes above and to meet legal and regulatory requirements. Compliance and AML data may be kept for at least five years after account closure, subject to applicable law.
  • Your rights
    • You may request access, correction, deletion (where permitted), restriction, objection to processing, and data portability.
    • You can withdraw consent for marketing without affecting the lawfulness of prior processing.
    • Requests can be made through the secure support channel in your account.
    • You may lodge a complaint with the Office of the Privacy Commissioner (privacy.org.nz) if you believe your privacy rights have been infringed.
  • Cookies and tracking
    • Cookies and similar technologies support security, login, preferences, performance, and analytics. Manage settings in your browser; core cookies are required for essential functions.

Security

  • Our security commitments
    • Transport‑layer encryption (TLS) protects data in transit; encryption and hashing protect sensitive credentials at rest.
    • Access to systems is restricted, logged, and monitored continuously to detect unusual activity.
  • Account protections
    • Optional two‑factor authentication (2FA) may be available for your account.
    • Session timeouts, login attempt limits, and device fingerprinting reduce account takeover risk.
  • Operational controls
    • Segregation of duties, change management, and periodic security assessments support platform integrity.
    • Incident response procedures aim to contain and investigate security events, and to notify affected users and relevant authorities where required by law.
  • Your responsibilities
    • Keep login details confidential, use a strong unique password, enable 2FA if available, and log out after each session.
    • Inform support immediately if you suspect unauthorised access or notice unusual bets or payment activity.

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