Live chat is the fastest way to reach the 1win support team. It is available on the website and mobile app at any time.

• How to access
  • Open the website or app and log in.
  • Tap the chat bubble or go to Help > Live Chat.
  • Share your account ID or registered email to start.
  • Chat is available 24/7 in English for NZ.
• Best use cases
  • Login problems, password reset, 2FA help.
  • KYC checks and document upload questions.
  • Deposits, withdrawals, payment status.
  • Bet settlement, bonus terms, promo queries.
  • Urgent account questions that need a fast answer.
• What to expect
  • First response in 1–2 minutes.
  • Most straightforward issues solved in the same chat.
  • Complex cases may be escalated and tracked by ticket.
• Tips for faster help
  • Have your account ID, recent bet IDs, or transaction IDs ready.
  • Describe the issue in one short message, then add details.
  • Attach screenshots of errors or receipts.
  • Keep the chat window open until you receive a ticket number.
  • Avoid opening multiple chats for the same question.

This channel counts as 1win live support and is the recommended first step for most issues.

Email is best for detailed cases or when you need to attach files. It also suits formal complaints or compliance documents.

• How to send
  • Use the support email shown in your account under Help > Contact or in the website footer.
  • Write a clear subject, such as: “KYC – Passport Upload Fails” or “Withdrawal Pending – NZD Bank Transfer”.
  • Include your account ID, registered email, device type, and time of issue.
  • Attach documents or screenshots as needed.
• Best use cases
  • KYC and verification documents.
  • Payment disputes, bank proofs, charge queries.
  • Technical logs or crash reports.
  • Formal complaints and follow-ups.
• Contact details
  • Use only the official support email displayed on the website or in the app.
  • Do not trust addresses found on third-party sites.
• What to expect
  • Auto-acknowledgement within minutes.
  • Agent reply in 3–12 hours, 24/7 queue.
  • Complex reviews (payments or provider checks) may take 24–72 hours.
• Tips for faster help
  • One issue per email thread.
  • Short subject lines that match the problem.
  • Bullet your facts, then attach evidence.
  • Include dates, amounts, last 4 digits of the card (if used), and deposit method.

This route supports technical support cases that need files and longer explanations.

Phone help is handled through call-backs arranged by the 1win support team. This protects your privacy and keeps verification secure.

• How it works
  • Ask for a call-back in live chat or by email.
  • Provide a reachable New Zealand number and preferred time.
  • An agent calls back to review the issue and verify your identity.
• Best use cases
  • Time-sensitive payment questions.
  • Account security checks and recovery.
  • Issues that are easier to explain by voice.
• Contact details
  • No public 1win helpline number is listed for New Zealand.
  • No helpline number 24 7 or free number is published.
  • No public support number is advertised. Use live chat to request a call.
• What to expect
  • Call-back time: usually 15–60 minutes, depending on queue and urgency.
  • Most voice calls aim to resolve or set next steps in one session.
• Tips for faster help
  • Have your account ID, registered email, and recent transaction IDs ready.
  • Keep your phone available and unblocked for international caller IDs.
  • Ask the agent for your ticket number for tracking.

If a public 1win helpline number becomes available for NZ, it will appear in the website footer and in your account Help area.

Messaging apps and social channels offer quick contact for simple questions. Use them for updates, service availability, or general guidance.

• Platforms
  • Options may include WhatsApp, Telegram, Facebook Messenger, and X (Twitter).
  • Only use links from the official website footer or in-app Help.
• Best use cases
  • General questions that do not need account data.
  • Service updates or feature information.
  • Quick status checks after you already have a ticket number.
• Contact details
  • Find verified profiles through the website footer or your account Help > Contact.
  • Do not share passwords, full card numbers, or full IDs in any chat.
• What to expect
  • First response in 15–60 minutes during most hours.
  • Complex cases will be moved to live chat or email for verification.
• Tips for effective messaging
  • Ask short, specific questions.
  • State your ticket number if you have one.
  • Avoid clicking links sent by unknown accounts.
  • If asked for documents, switch to email or the secure upload area.

Use messaging for quick answers. For account actions, move to live chat or email to keep data safe.

Technical support handles login errors, app issues, payment failures, and support for game problems.

• How to reach technical support
  • Start in live chat and choose the Technical category.
  • Or email the support email listed in your account and note “Technical” in the subject.
  • Attach screenshots of errors, device type, OS version, app version or browser, and time of issue.
• Best use cases
  • Login failures, 2FA or password reset not working.
  • KYC upload errors, file format or size issues.
  • Deposit declines, stuck withdrawals, duplicate charges.
  • Game malfunctions, crashes, or bet settlement errors.
• Contact details
  • Use live chat (24/7) for fastest triage.
  • Use the official support email from the website footer for logs and attachments.
• What to expect
  • First response in chat: 1–2 minutes.
  • Most app or website glitches: same-day fixes.
  • Payment gateway or game provider escalations: 24–72 hours, sometimes longer.
• Tips for faster fixes
  • Include exact error text and steps to reproduce.
  • Add device model, OS, app/browser version, and your ISP.
  • Provide transaction IDs, bet IDs, and timestamps in NZ time.
  • Share screenshots or short screen recordings.

This channel is suited for technical support that needs diagnostics before a final answer.

High-tier players may receive priority 1win customer service, including faster chat routing and a dedicated manager.

• How to access
  • If eligible, a VIP tab appears in your account.
  • Use the VIP chat queue or contact your manager via in-account messaging.
  • You may also be given a priority support email shown in your account.
• Who qualifies and when to use it
  • Eligibility is based on account status and responsible play checks.
  • Use it for high-value payment questions, account reviews, or limits.
• Contact details
  • VIP chat and any dedicated contacts appear only inside your account.
  • Do not share VIP contacts outside your account for security.
• What to expect
  • Priority live chat response: under 1 minute in most cases.
  • Email reply aim: under 2 hours.
  • Call-back on request for urgent cases.
• Tips to maximise benefits
  • Keep your contact details updated.
  • Use the VIP channel for priority matters only to keep queues fast.
  • Request a ticket number and save it for follow-up.

This option adds priority to 1win customer support, while regular channels remain available 24/7.