Responsible Gaming

Gambling always carries the risk of financial loss. You can enjoy betting when you play within set limits and keep control of time and spend. 1win provides tools that help you protect your wellbeing and play responsibly.

• Treat gambling as paid entertainment, not a way to make money.
• Set a budget you can afford to lose. Do not use rent, bills, or essential funds.
• Use 1win limits: deposit, loss, stake, and session limits in your account settings.
• Turn on reality checks and session reminders to learn your playing patterns.
• Take regular breaks. Stop when tired, stressed, or upset.
• Keep a record of your deposits, bets, and withdrawals.
• Avoid chasing losses. Reduce your limits or take a time-out instead.
• Protect minors. Keep devices secure and do not allow anyone under 18 to access your account.
• Review our responsible gaming policy in your account for useful tips and tools.

Problem gambling can develop gradually. Warning signs deserve attention and professional support. Gambling addiction is a serious condition that needs prompt action.

• Spending more time or money on betting than planned.
• Chasing losses or increasing stakes to feel the same excitement.
• Hiding gambling from family or friends.
• Borrowing money or selling items to fund gambling.
• Neglecting work, study, or relationships because of gambling.
• Feeling restless, irritable, or anxious when trying to cut back.
• Gambling to escape stress, sadness, or boredom.
• Missing bills or building debt due to gambling spend.
• Making repeated, unsuccessful attempts to stop or reduce play.
• Thinking about gambling most of the day.

Support and structure help restore control. 1win offers tools and guidance so you can reduce risk and protect your health.

• Set strict limits on deposits, losses, stakes, and time before you start playing.
• Enable reality checks and session reminders to maintain awareness.
• Use time-outs for short breaks (24 hours to several weeks).
• Choose self-exclusion for longer blocks if you cannot play safely.
• Unsubscribe from marketing to reduce betting triggers.
• Keep a gambling diary to track spend, time, and mood.
• Remove saved payment methods and reduce e-wallet balances used for gambling.
• Install blocking software on your devices (Gamban, BetBlocker).
• Share your plan with someone you trust and ask for support.
• Seek professional counselling in New Zealand if gambling affects your life.

Confidential help is available in Aotearoa New Zealand. You can access free counselling, useful tools, and culturally appropriate support.

• Gambling Helpline Aotearoa — https://www.gamblinghelpline.co.nz/ (Freephone 0800 654 655, Text 8006)
• PGF Services (Problem Gambling Foundation of NZ) — https://www.pgf.nz/
• The Salvation Army Oasis — https://www.salvationarmy.org.nz/addictions/support-services/oasis
• Asian Family Services (Gambling Harm) — https://www.asianfamilyservices.nz/our-services/gambling-harm/
• Healthify NZ: Problem Gambling — https://healthify.nz/health-a-z/p/problem-gambling/
• Ministry of Health: Problem Gambling Services — https://www.health.govt.nz/
• MoneyTalks (budgeting and debt support) — https://www.moneytalks.co.nz/
• Lifeline Aotearoa (emotional support) — https://www.lifeline.org.nz/

If gambling is causing harm, you can contact 1win support for help, limits, or self-exclusion. Our team supports New Zealand players in applying responsible gaming controls.

• Live chat in the 1win app or on the website Help Centre.
• Email support via the Help Centre contact form in your account.
• In-account Responsible Gaming requests to set limits, time-outs, or self-exclusion.
• Request account review and closure through the Help Centre if required.