1win KYC & AML Policy

1win applies KYC and AML controls to verify identity, prevent fraud, and detect suspicious activity that could indicate money laundering or terrorism financing in New Zealand.

These controls help guarantee:

• Fair play across the platform
• User safety through robust security measures
• Transparency in how accounts and payments are handled
• Compliance with regulatory requirements and reporting obligations
• Strong account protection for each account holder

Every new user must complete identity verification before deposits, betting, or withdrawals. 1win may request document submission at registration and at later points to validate changes, risk levels, or compliance checks.

Document categories that may be requested include:

• Government-issued photo ID for ID verification
• Proof of address issued recently by a trusted source
• Confirmation of payment-method ownership showing the account holder’s name
• Additional information to evidence source of funds or source of wealth for higher-risk profiles

1win implements layered AML/CTF controls to prevent money laundering, terrorism financing, and other illegal activity. These controls align to New Zealand’s AML/CFT Act 2009 and guidance issued by the Department of Internal Affairs (DIA).

Core AML/CTF controls include:

• Ongoing transaction monitoring and activity review designed to identify suspicious activity
• Automated detection rules and analytics to flag anomalies and high-risk patterns
• Enhanced due diligence for high-risk situations, including PEP exposure or elevated risk scores
• Reviews of large or unusual transfers and patterns inconsistent with the customer profile
• Risk scoring at onboarding and periodic refresh of KYC based on behaviour and profile
• Sanctions and PEP screening, plus adverse media checks relevant to New Zealand’s obligations
• Reporting to authorities when required, including suspicious activity reports to the New Zealand Police Financial Intelligence Unit and prescribed transaction reports under reporting obligations

Records are retained for at least five years as required by the AML/CFT Act 2009. Policies are reviewed periodically to reflect legislative updates and supervisor guidance.

To support KYC/AML controls, certain behaviours and uses of the platform are restricted. Any attempt to circumvent these measures may trigger investigation and enforcement.

Prohibited actions include:

• Creating or operating multiple accounts (multi-accounting)
• Submitting forged, altered, or stolen documents
• Any attempt to launder funds or disguise the origin of funds
• Manipulating systems, games, odds, or transaction flows
• Sharing, selling, or otherwise transferring account access
• Using third-party payment instruments or acting as an intermediary for others
• Misrepresenting identity, age, residency, or beneficial ownership

Breaches of this policy or regulatory requirements may result in immediate action. 1win may take steps to protect users, the platform, and the integrity of New Zealand’s AML/CTF framework.

Consequences can include temporary or permanent account suspension, freezing or confiscation of funds linked to suspicious activity, cancellation of bets or winnings, reporting to competent authorities where applicable.

Users must provide accurate and up-to-date personal data and complete all identity check steps promptly. When contacted for further document submission, users must respond within the stated timeframes and ensure documents are legible and valid. Only payment methods owned by the account holder may be used, and any changes to personal details or risk profile must be reported. Users should take reasonable steps for account protection, such as enabling recommended security measures, and report suspicious activity immediately. Responsible gaming practices are expected at all times.

1win upholds fair play and transparency to protect users and maintain a safe environment. These principles guide decisions on onboarding, payments, and gameplay monitoring.

Key principles:

• Compliance with KYC/AML standards under the AML/CFT Act 2009
• Confidentiality and protection of personal data in line with the Privacy Act 2020
• Ongoing monitoring for suspicious activity and timely escalation
• Prevention of manipulation, misuse, or unfair behaviour
• User support on safety, verification, and compliance matters
• Shared responsibility between the platform and users for risk reduction
• Equal conditions for all users, enforced by consistent controls and reviews

Additional New Zealand information:

• AML/CTF supervision: Department of Internal Affairs (gambling), Financial Markets Authority, and Reserve Bank (as applicable)
• Reporting obligations: suspicious activity reports via goAML to the New Zealand Police FIU and prescribed transaction reports for relevant thresholds
• Sanctions: screening aligned to United Nations and New Zealand sanctions lists