1win Contacts in New Zealand
This page lists the official 1win contacts for New Zealand. You can reach us via live chat, e‑mail, phone callback, messengers, and social networks in English. Average reply times: live chat under 2 minutes, e‑mail in 2–4 hours, callbacks as scheduled.
All Ways to Contact 1win
You may contact us about partnerships, media or marketing, affiliate applications, corporate matters, legal details, or investor proposals, as well as support for your account, payments, or a game issue. Choose one of the channels below to get your question to the right team fast.
| Communication Method | How to Contact Us | What Questions Should You Ask |
|---|---|---|
| Live chat (on‑site) | Tap the chat bubble at the bottom‑right of the page or in the app. Available 24/7. Average reply under 2 minutes. | Urgent account issues, login help, deposits/withdrawals, verification, game problems, quick how‑to help. |
| E‑mail (Help Centre) | Go to your account > Help Centre > Email us. You will get a reply from the official 1win email address. Typical reply 2–4 hours. This keeps a record of your 1win email conversation. | Detailed requests, document submissions, responsible gaming, complaints that need attachments or case history. |
| Phone / callback | Request a call inside live chat. If enabled in NZ, your callback and the 1win contact number will be shown in the confirmation. You may see the call from a verified 1win number. | Urgent security or payment questions when you prefer to talk to an agent. |
| Help Centre ticket | Submit a ticket in your account > Help Centre. Track status on this page. Replies arrive by e‑mail and in your account inbox. | Ongoing cases, technical issues affecting the platform, account reviews and follow‑ups. |
| Telegram messenger | Open Help > Telegram in your account to follow the official bot link. Send a message from your Telegram account. | Service updates, quick link checks, simple account questions. Do not share card or password details. |
| Social media (official pages) | Use the footer links to follow our official X/Twitter and Facebook pages. Send a direct message for general info. | General platform questions, promotions, events. We do not resolve account or payment issues over social. |
| Affiliates and partnerships | Open the Affiliate Programme page and submit the form in the portal. You can also use the affiliate e‑mail form. | Partnerships, media and marketing proposals, corporate or legal questions, investor introductions. |
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